Support
At ZiMoney, we are committed to providing fast, secure, and reliable cross-border money transfers. We continually improve our systems, monitor transactions in real-time, and comply with Australian regulatory standards to protect your funds.
Before sending money, ensure you only transfer funds to people you know and trust. Always double-check your recipient's details to prevent errors.
Getting started is simple: click Sign Up on our homepage and complete the registration form. You'll need:
- A valid email address (used as your username)
- Your Australian mobile number
- Your full name and date of birth
- Your residential address
- An acceptable form of identification
We'll verify your details and email you once your account is approved. If additional information is needed, a friendly team member will contact you.
Need help? Contact us at support@zimoney.com or call +61 3 8658 7992.
Verification usually takes a few minutes to a few hours. In some cases, it may take longer if extra documentation is required or if we need to clarify information.
As a regulated remittance provider, ZiMoney is required by AUSTRAC to verify your identity before processing your transfer.
When you make your first transfer, you'll be guided through our secure digital ID verification process — just follow the prompts in the app or on the web.
Once your verification is complete, future transfers will be even faster and easier.
To comply with Australian regulations and maintain the security of our platform, ZiMoney must verify the identity of all customers before allowing transfers.
This process helps ensure we know who our customers are and that we're meeting our obligations to prevent money laundering and the financing of terrorism.
Verification is a standard part of using any financial service, much like providing documents when opening a bank account. Once verified, you can enjoy faster and smoother transactions in the future.
If you make a large transfer or several transfers over time, ZiMoney may request information to confirm the source of your funds or wealth.
This is a regulatory requirement to help us understand where the money being transferred has come from.
Depending on your situation, we may ask for supporting documents such as:
- A recent bank statement and payslip showing your regular income.
- A savings statement or tax form confirming your earnings.
All documents must clearly display your name, address, and must be linked to the account associated with your ZiMoney profile.
If additional documents are required, we'll notify you directly with details on what to provide. You can upload the requested documents securely through your support ticket.
To send a transfer, you'll need basic recipient information:
- First and last name (as per their government-issued ID)
- Phone number
- Country and address
Additional details may be needed depending on the destination, amount, and payout method (e.g., bank account, wallet ID). You'll always see the full transfer summary including fees, exchange rates, and the recipient's expected amount before confirming.
Recipients can receive money via:
- Bank deposits
- Cash pickup locations
- Mobile wallets