Security
Last Updated: July 2025
Introduction
At ZiMoney Pty Ltd (ACN 683 562 996), protecting the security of our customers, systems, and data is a top priority. We comply with Australian cybersecurity and privacy standards, and we continuously improve our controls to safeguard against fraud, money laundering, cyber threats, and unauthorised access.
1 Transaction and Account Security
• All transactions are encrypted using 256-bit SSL (Secure Socket Layer) technology.
• We monitor transactions in real time to detect and block suspicious or unusual activity.
• Independent security reviews and penetration testing are conducted regularly.
2 Account Verification
• All new accounts undergo verification checks, including identity, email and mobile confirmation.
• We partner with trusted global providers to validate identity and financial details securely.
• Ongoing monitoring helps us detect unusual account activity and take swift action if needed.
3 Password & Login Protection
• ZiMoney accounts are protected by secure login and password requirements.
• We recommend strong passwords (minimum eight characters, including numbers, upper and lower-case letters).
• Two-factor authentication (2FA) is available and strongly encouraged for added protection.
4 Fraud and Scam Prevention
• We actively monitor for fraud and scams targeting our customers.
• ZiMoney will never ask you for your password, PIN, or full card details via email, SMS, or phone.
• We educate our customers to:
• Avoid sending money to strangers.
• Be cautious of offers that sound “too good to be true”.
• Recognise phishing emails or fake websites pretending to be ZiMoney.
5 Recognising Suspicious Emails or Websites
• Genuine ZiMoney websites are always hosted on: https://zimoney.com (and official subdomains).
• If you receive an email or SMS asking for login or payment details, treat it as suspicious.
• Do not click on unknown links or open attachments from untrusted sources.
6 How You Can Protect Yourself
• Enable 2FA on your ZiMoney account.
• Use strong, unique passwords and update them regularly.
• Keep your computer and mobile devices updated with the latest security patches.
• Install reputable antivirus and anti-malware software.
• Never share your login details or verification codes with anyone.
7 Reporting Security Concerns
If you suspect fraud, phishing, or unauthorised activity on your account:
• Immediately change your password.
• Contact our support team at security@zimoney.com or through the in-app help centre.
• Report suspicious emails pretending to be from ZiMoney by forwarding them to security@zimoney.com.
8 Our Commitment
ZiMoney operates under Australian regulatory requirements, including the Anti-Money Laundering and Counter-Terrorism Financing Act (AML/CTF Act) and Australian Privacy Principles (APPs). We use security measures consistent with industry best practice to safeguard your information and transactions. By working together with our customers, we can keep money transfers fast, safe, and secure.